Shipping Policy

Last updated: September 22, 2026

At ShedHaven, we aim to provide a reliable and transparent shipping experience. This Shipping Policy explains how orders placed through shedhaven.shop are processed, shipped, tracked, and delivered.

1. Order Processing

Once your order has been placed and payment has been successfully confirmed, we will begin processing your order.

You will normally receive an order confirmation by email. Once your order has been shipped, we may send you a shipping confirmation containing tracking information where available.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational factors.

2. Shipping Destinations

We ship to eligible locations displayed or accepted during checkout.

Available shipping options may vary depending on the product, delivery address, and carrier availability.

Please ensure that your shipping address is complete and accurate before submitting your order.

3. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping is available for a particular product, order, or promotion, this will be indicated on our website or during checkout.

4. Estimated Delivery Times

Estimated delivery times may vary depending on:

• Product availability

• Order processing time

• Delivery location

• Shipping method

• Carrier operations

• Weather conditions

• Holidays and peak periods

Where available, estimated delivery information will be displayed on the product page or during checkout.

Unless expressly stated otherwise, estimated delivery times are estimates and not guaranteed delivery dates.

5. Order Tracking

Where tracking is available, you will receive a tracking number or tracking link after your order has been shipped.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

6. Large, Heavy, or Oversized Products

Certain garden sheds, outdoor structures, lawn equipment, or other large products may require freight or specialized delivery services.

For these orders:

• Delivery times may differ from standard parcel delivery.

• The carrier may contact you to arrange a delivery appointment.

• Someone may need to be available to receive the shipment.

• Large products may arrive on pallets or through freight delivery.

• Additional delivery requirements may apply depending on the product and destination.

Please review any product-specific shipping information before completing your purchase.

7. Freight Delivery

For products shipped by freight, delivery may be made to the accessible delivery point determined by the carrier.

Customers are responsible for ensuring that the delivery location can safely accommodate the shipment.

Additional services, such as inside delivery, assembly, installation, or placement in a specific location, are not included unless expressly stated at the time of purchase.

8. Delivery Delays

Shipments may occasionally be delayed because of severe weather, carrier disruptions, high order volumes, holidays, transportation issues, or circumstances outside our reasonable control.

If your order is significantly delayed, contact us at support@shedhaven.shop so we can assist you.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible at support@shedhaven.shop.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

10. Undeliverable or Returned Shipments

If a shipment is returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the shipment, please contact us.

We will review the circumstances and advise you regarding available redelivery or refund options.

Additional shipping charges may apply where permitted by applicable law.

11. Damaged Shipments

Please inspect your shipment as soon as reasonably possible after delivery.

If your product or packaging arrives damaged, contact us promptly at support@shedhaven.shop and provide:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the packaging

• Photographs of visible shipping damage

For freight deliveries, please note visible damage with the carrier where possible before accepting the shipment.

Please retain the original packaging until your claim has been reviewed.

12. Lost Packages

If tracking indicates that your order has been delivered but you cannot locate it, please check around the delivery location and with household members or neighbors where appropriate.

You may also contact the shipping carrier for additional delivery information.

If you are still unable to locate your shipment, contact us at support@shedhaven.shop so we can assist with the investigation.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

14. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will try to accommodate your request before processing or shipment begins.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Please review our Return & Refund Policy for additional information.

15. Contact Us

For questions regarding shipping, tracking, freight delivery, or your order, please contact:

ShedHaven
2234 Home Ave
Columbus, IN 47201
United States

Email: support@shedhaven.shop
Phone: 318-259-0224