Refund policy

Return & Refund Policy

Last updated: September 22, 2026

At ShedHaven, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, exchanges, and cancellations are handled for purchases made through shedhaven.shop.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be:

  • In the same condition in which you received it

  • Unused or in resalable condition, except for reasonable inspection

  • Returned with its original packaging, accessories, manuals, and components where applicable

  • Accompanied by your order number or other proof of purchase

To start a return, contact us at support@shedhaven.shop before sending any product back.

2. How to Request a Return

To request a return, please provide:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photos or videos if the item is damaged, defective, or incorrect

After reviewing your request, our customer service team will provide the appropriate return instructions.

Please do not send products back without first contacting us.

3. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@shedhaven.shop.

Please include your order number and clear photographs or videos showing the issue.

After reviewing your claim, we will provide an appropriate solution, which may include a replacement, repair, return, or refund depending on the circumstances and applicable law.

4. Return Shipping Costs

For eligible change-of-mind returns, customers may be responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect product supplied by us, please contact our customer service team before arranging the return.

Any applicable return instructions and shipping responsibilities will be communicated to you.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products materially used, modified, altered, or damaged after delivery

  • Customized or personalized products, where applicable

  • Products missing essential parts or components due to customer handling

  • Items identified as final sale where permitted by applicable law

These exclusions do not limit rights you may have regarding defective, damaged, or incorrectly supplied products.

6. Exchanges

If you would like to exchange a product, contact us at support@shedhaven.shop.

Depending on availability and the circumstances, we may arrange an exchange or ask you to return the original product and place a new order.

7. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method.

Please allow additional time for your bank, credit card issuer, or payment provider to process and display the refund.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@shedhaven.shop.

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once processing or shipping has begun, cancellation may no longer be possible and you may need to follow our return procedure.

9. Large or Heavy Products

Certain sheds, garden structures, outdoor equipment, or oversized products may require specialized freight return arrangements.

Please contact us before attempting to return a large or heavy product. Our customer service team will provide applicable return instructions.

10. Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact:

ShedHaven
2234 Home Ave
Columbus, IN 47201
United States

Email: support@shedhaven.shop
Phone: 318-259-0224